You can also use Quick Assist to give and receive remote assistance. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). This protocol provides complete control over the desktop of a remote machine by transmitting input such as mouse movements and keystrokes and sending back a graphical user interface. To help someone not on the list, tap or click Help someone new. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect. Remote Desktop Protocol (RDP) is a proprietary network protocol that allows an individual to control the resources and data of a computer over the Internet. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To configure the Local Security Policy to enable and use remote desktop without a password on Windows 11/10, follow these steps: Press the Windows key + R to invoke the Run dialog. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.ĭo one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. To give help if someone has requested it: Be sure you’ve followed the instructions for setting up a remote desktop Install Remote Desktop: Download the app from the Microsoft Store to the device you wish to use. The Microsoft Remote Desktop app makes it easy to connect to other computers with a remote desktop connection. To invite someone who isn't on your contact list, select Invite someone to help you. Under the System section, click the Allow remote access link. USING THE MICROSOFT REMOTE DESKTOP APP ON WINDOWS 10 AND 11. Select Invite someone you trust to help you.ĭo one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper’s contact name. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK. Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.īefore you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.
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